Account Registration FAQ
1. Registration & Verification
1️⃣ How long does it take to open an account?
Typically, once all required documents are submitted correctly, your account will be approved within 1 business day.
2️⃣ What documents are required for a personal account?
Requirements vary by region:
- Mainland China residents: ID card
- Hong Kong/Macau residents:
- Proof of identity (passport or ID card)
- Proof of address (bank statement or utility bill within 6 months)
3️⃣ Why do I need to submit verification documents?
Document verification is required to:
- Comply with global financial regulations (KYC/AML)
- Protect your account security
- Prevent fraud and identity theft
2. Account Usage
4️⃣ Can I register multiple accounts with different email addresses?
No.
At FP Markets, each user can register only one account with one email address.
5️⃣ Can I open multiple trading accounts?
Yes.
You may open up to 10 live or demo trading accounts under one profile.
6️⃣ Can I start with a demo account?
Yes.
A demo account is recommended for beginners to practice trading without risk.
7️⃣ What account types are available?
Two main account types are offered:
- Standard Account
- RAW Account (tight spreads)
8️⃣ Do I need to re-submit documents when opening additional accounts?
No.
Once your profile is verified, you do not need to submit documents again for additional trading accounts.
3. Account Management & Security
9️⃣ Can I update my personal information?
Yes:
- Address update: Log in → “Profile” → “Update Address”
- Identity update: Submit documents via official support email
🔟 What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions.
1️⃣1️⃣ How do I log in to the client portal?
You can log in using your registered email or phone number.
4. Fees & Account Status
1️⃣2️⃣ Is there an inactivity fee?
Yes.
If your account:
- Has been inactive for 3 months, and
- Has a balance above USD 10
A fee of USD 10 per month will be charged.
1️⃣3️⃣ How can I close my account?
Steps:
- Ensure balance is zero
- Back up important data
- Log in → “Profile”
- Click “Request Account Closure” and confirm
⚠️ All data will be permanently deleted after closure.
5. Corporate Accounts
1️⃣4️⃣ What documents are required for a corporate account?
You typically need:
- Certificate of incorporation
- Director identification documents
- Shareholder information
6. Trading
1️⃣5️⃣ How do I open a live account?
Complete the online registration form and submit required documents for verification.
1️⃣6️⃣ What products can I trade?
At FP Markets, you can trade 10,000+ CFDs, including:
- Forex
- Shares
- Indices
- Precious metals
- Commodities
- Bonds
- ETFs