Company Information and Customer Support
Updated 1 week Ago
1. Company Establishment and Headquarters
- FP Markets was established in 2005.
- Headquarters: Sydney, Australia.
2. Why Choose FP Markets?
Advantages of FP Markets:
- Low spreads and high execution efficiency: Ensures fast and accurate trading.
- Wide range of products: Forex, stocks, indices, precious metals, commodities, cryptocurrencies, and more.
- Regulated and secure: Overseen by multiple international authorities, ensuring fund safety and transparency.
3. Customer Support and Contact
- Email: service@fpmarkets.com.cn
- Live chat: bottom-right corner of the website.
- Supported languages: Chinese and English.
4. Legal Documents and Compliance
- Legal documents, account terms, and risk disclosures are available on the official website.
- Investment knowledge and trading experience are required at registration to ensure suitability and compliance.
5. Client Fund Safety
- Funds are held in segregated accounts at independent banks, separate from company operational funds.
- Top-tier independent banks are used for fund storage, ensuring safety.
- Negative balance protection ensures account balance cannot fall below zero.
6. Fund Operations and Fees
- Deposits: Instant for local payments; international wire takes 1–15 business days.
- Deposit fees: FP Markets does not charge; deposits over USD 10,000 can be reimbursed up to USD 50 for bank fees.
- Withdrawals: FP Markets does not charge fees; third-party bank fees may apply.
- Inter-broker transfers: Complete the transfer form, initiate via current broker, send the form to service@fpmarkets.com.cn for processing.
7. Special Accounts
- Islamic Account: Provides swap-free accounts for clients following the Muslim faith; management fees may apply.
- No account-opening bonuses: FP Markets does not offer account bonuses.
8. Other Common Questions
- Login information is sent via registered email within one business day after account opening.
- Client information is securely protected with advanced encryption.
- Online help and tutorials are available for platform, account, and trading operations.