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Negative Balance Reset

Updated 1 week Ago

The Negative Balance Protection (NBP) mechanism is designed to protect traders from losses that exceed their deposited funds.

How Does Negative Balance Protection Work?

For example, a trader deposits $100 and decides to open a position using high leverage. Unfortunately, due to extreme market volatility, prices drop sharply and the position is forcefully liquidated. As a result, the initial $100 deposit is fully depleted, and due to the leverage effect, the account balance becomes –$20.

In this situation, without negative balance protection, the trader would be required to repay the $20 owed to the broker.

However, with Negative Balance Protection, the trader’s maximum possible loss is limited to the original deposit of $100. The account balance will be reset to zero, and the trader will not be liable for the negative balance.

Therefore, trading with a broker that provides Negative Balance Protection can significantly reduce your risk exposure and ensures that your losses will never exceed your account balance.

How to Apply for a Negative Balance Reset

Step 1: Log in to the Client Portal

Please visit the Client Portal and log in using one of the following methods:

  • Your registered email address and password
  • Your verified mobile number and verification code, or

Step 2: Go to the Account Page

  • Click:Dashboard → Live Accounts
  • Click “Apply for Reset” to submit your request.

Processing Time:
Requests are typically processed within one business day.

If you require further assistance, please contact our Customer Support Team through the chat icon in the bottom-right corner of the page.

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