Document Requirements
Account identity verification is a prerequisite for trading. Please submit the required documentation promptly to complete verification and enable trading.
Document Types
Proof of Identity:
A clear, color copy of a valid government-issued identification document (e.g., passport, driver’s licence, or national ID card). The document must be valid and include the client’s full name, issue date or expiry date, date of birth, and a clear photograph.
If your proof of identity does not include your residential address, you must also provide proof of address.
Proof of Address:
A full-page utility bill (e.g., electricity, gas, water, telephone, internet, or cable TV) or a bank statement issued within the last six months. The document must display your full name and registered residential address.
File Format and Quality Requirements
| Category | Requirement |
|---|---|
| Supported Formats | .jpg, .bmp, .png, .pdf |
| File Size | თითო file must not exceed 50MB |
| File Type | Color copy of the original document |
| Content | All pages must be included (e.g., front and back) |
| Image Quality | All four corners must be visible; image must be clear and legible |
| Proof of Identity | Must include client photo, full name, and date of birth (must be 18 years or older); validity period must be visible |
| Proof of Address (Hong Kong & Macau clients) | Must show client’s full name and complete address; issued within the last 6 months |
Reasons for Rejection and Solutions
Common reasons for rejection include:
- Blurry or unclear documents
- Incomplete information
- Incorrect file format or size
- Missing document corners
- Expired documents
- Documents not being original copies
If verification fails, the related department will notify you of the reason via email.
You may log in to the Client Portal and re-upload the documents under the “Profile” section, or reply directly to the email and send the documents to us.
Email: service@fpmarkets.com.cn
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