Frequently Asked Questions

Updated 1 week Ago

Accounts & Trading

Can I open a demo account first?
Yes. You may open a demo account to familiarize yourself with the platform and trading environment.
How do I open a live account?
Please clickhere, complete the required information, and submit the necessary documents.
How can I change the password for my Client Portal?
Please log in to the Client Portal, go to the Personal Information page, and click “Change Portal Password” under “Account Settings.” For more details, please refer to Updating Your Portal Password.
How do I deposit funds into my account?
FP Markets provides fast and convenient deposit methods. You may deposit via China UnionPay, Alipay, and other channels. For more details, please refer to Deposit Methods.
What is the minimum deposit requirement for MT4/MT5 accounts?
FP Markets does not impose a minimum deposit requirement. However, the payment channel you use may have its own minimum deposit limits.
How can I withdraw funds from my account?
Please log in to the Client Portal and submit a request on the withdrawal page. For more details, please refer to Withdrawals.
How do I download the trading platform?
Log in to the Client Portal, navigate to the Downloads page, and locate the download links for MT4/MT5.
How competitive are your spreads?
FP Markets offers diversified liquidity by partnering with leading banks and non-bank financial institutions, providing ultra-low spreads starting from 0.0 pips.
What products can I trade with FP Markets?
At FP Markets, you can trade a wide range of CFDs, including Forex, equities, precious metals, indices, commodities, bonds, and ETFs. We offer over 10,000 tradable CFD instruments across major global financial markets.
How can I contact customer support?
You may contact us via email (service@fpmarkets.com.cn) or through the live chat available in the bottom-right corner of our official website.
What account types do you offer?
FP Markets offers Standard Accounts and RAW Accounts.
Are the platform products spot or futures?
The platform supports both spot and futures trading.

Account Opening & Verification

How long does it take to register an account?
In most cases, once all required documents are submitted, the account will be opened within one business day.
What documents are required to open a personal account?
- Mainland China residents: National ID card;
- Hong Kong and Macau residents: Proof of identity (passport or ID card) and proof of address (e.g., bank statement or utility bill)
Can I register using multiple email addresses?
No. FP Markets operates under a real-name policy, and each user can only register with one email address.
What documents are required to open a corporate account?
You must provide company registration documents, director identification, and shareholder information. See Opening a Corporate Account for details.
Why do I need to submit documents for account verification?
Verification ensures compliance with global financial regulations while protecting your account against identity theft and fraudulent activity.
Can I update my personal information?
Yes. Update your information through Client Portal → Personal Information or send the updated documents via email to service@fpmarkets.com.cn with a description of the requested changes.
Can I have multiple demo accounts?
Yes. You may hold up to 10 demo trading accounts simultaneously.
Can I have multiple live trading accounts?
Yes. You may hold up to 10 live trading accounts simultaneously.

Fund Management & Security

Will I be charged any fees if I do not use my trading account?
An inactive account management fee may apply. Please refer to Auto-Archive Policy for more details.
What are the password requirements?
Your password must contain at least 8 characters, including:
• 1 uppercase letter
• 1 number
• 1 symbol
Supported special characters: ! @ # $ % ^ &
Do you offer Islamic accounts?
Yes. We offer Swap-Free (Islamic) accounts for clients of the Muslim faith.
Do you offer any bonuses for opening an account?
No. We do not provide sign-up bonuses.
Where can I find my login details?
Your login credentials will be sent to your registered email address within one business day after account opening.
How long has FP Markets been established?
FP Markets was established in 2005.
Who regulates FP Markets?
FP Markets provides compliant and secure trading services across major global markets and is authorized and regulated by multiple regulatory authorities, including:
• Australian Securities and Investments Commission (ASIC)
• Financial Sector Conduct Authority (FSCA) – South Africa
• Financial Services Authority (FSA) – Seychelles
• Financial Services Commission (FSC) – Mauritius
Where is FP Markets headquartered?
FP Markets is headquartered in Sydney, Australia.
Why choose FP Markets?
FP Markets offers highly competitive spreads, exceptional execution speeds, and a wide range of trading instruments.
In addition, FP Markets is regulated by multiple reputable international regulatory authorities, ensuring transparency, security of funds, and a professional trading environment trusted by traders worldwide.
How can I obtain more information?
You may contact us via email (service@fpmarkets.com.cn) or reach our online customer support team through the live chat in the bottom-right corner of our website.
Where are my funds held? Are my funds safe?
Client funds are held in segregated accounts, completely separated from the company’s operational funds.
This structure complies with regulatory requirements and ensures the security and independence of client funds.
Are my funds held in segregated bank accounts?
Yes. Client funds are held in segregated accounts with top-tier banking institutions to ensure fund security and separation.
Where can I find your legal documents?
Please refer to Legal Documents for more information.
Is my personal information secure?
FP Markets uses advanced encryption technologies to protect clients’ personal data and privacy, ensuring information security and preventing unauthorized access.
Why do I need to provide information about my investment knowledge and trading experience during registration?
This information is required to assess the suitability of our products and services for clients and to ensure compliance with international regulatory requirements, helping maintain a safe and compliant trading environment.
Do you offer negative balance protection?
Yes. FP Markets provides Negative Balance Protection to clients.
Do you charge fees for deposits?
FP Markets does not charge any deposit fees. However, third-party fees may apply.
Do you charge fees for withdrawals?
FP Markets does not charge any withdrawal fees. However, third-party fees may apply.
How long does it take for deposits to be credited?
Deposits are typically credited instantly, although processing times may vary depending on the payment method. Please refer to Deposits for details.
Can I transfer funds from another broker to my FP Markets account?
Yes. You may transfer funds from another broker to your FP Markets account.
You will need to complete a Broker-to-Broker Transfer Form using the bank details provided in the form and initiate the transfer through your current broker.
After the transfer is completed, please send the completed form to service@fpmarkets.com.cn so we can monitor the transfer and ensure the funds are credited to your account promptly.
If you require the form or have questions about the process, please contact our customer support team via live chat.

Trading Process & Special Situations

I have initiated a transfer, but the funds have not arrived in my trading account. What should I do?
If the funds have not been credited, please contact our customer support team via live chat and provide your transfer receipt or proof of payment.
Will I earn interest on the funds held in my trading account?
No. Funds held in trading accounts do not earn interest.
What deposit methods are available?
You may deposit funds via:
• China UnionPay
• Alipay
• International Credit Card
• Bank Wire Transfer
Please refer to Deposits for details.
What withdrawal methods are available?
You may withdraw funds via:
• China UnionPay
• Alipay
• International Credit Card
• Bank Wire Transfer
Please refer to Withdrawals for details.
Can I withdraw to any bank account?
Withdrawals can only be made to a bank account registered under the same name as the trading account holder, to ensure security and compliance.
How long does it take to receive my withdrawal?
Withdrawals are generally processed within 1–3 business days. Please refer to Withdrawals for details.
Can I withdraw funds while I have open trades?
Yes. However, please ensure that sufficient margin remains in your account.
Do you charge fees for bank wire withdrawals?
FP Markets does not charge fees for bank wire withdrawals, although third-party bank charges may apply.
Can I make internal transfers between my accounts?
Yes. You can submit an internal transfer request via the Client Portal to transfer funds between your accounts. Please refer to Internal Transfers for details.
How do I select a credit card for withdrawal?
Withdrawals can only be made to credit cards previously used for deposits with FP Markets.
To submit a request, simply enter the last three digits of the card and your Client Portal password.
Please refer to Credit Card Withdrawals for more information.

Deposit History & Records

How can I view my deposit and withdrawal history?
Log in to the Client Portal, go to the Funds History page, and select:
• Deposit, or
• Withdrawal
under Transaction Type.
Please refer to View Deposit & Withdrawal History for details.
Which credit card can I use for a withdrawal?
You may withdraw funds to the same credit card used for deposits. Please refer to Credit Card Withdrawals.
How can I cancel a withdrawal request?
Log in to the Client Portal, go to Funds History, locate the withdrawal request, and click the yellow “Cancel” button next to the amount.
Please refer to Cancel Withdrawal for details.
How do I log in to the trading platform?
Download the MT4 or MT5 platform and log in using the account number, password, and server details provided by FP Markets.
Please refer to Using MT4/MT5 for download instructions.

Trading Platform Features

What is the difference between MT4 and MT5?
• MT4 is primarily designed for forex trading and offers a simple, user-friendly interface.
• MT5 provides more advanced functionality, supporting additional asset classes and technical indicators.
Please refer to MT4 vs MT5 Comparison for details.
What devices can I use to trade?
You can trade on:
• Desktop (Windows / Mac)
• Mobile devices (iOS / Android)
• Tablets
Do I need to pay a subscription fee to use MT4/MT5?
No. MT4 and MT5 are free to use.
Can I access MT4/MT5 via a web browser?
Yes. MT4/MT5 WebTrader allows you to trade directly through your browser. Please refer to MT4/MT5 WebTrader.
Does MT4/MT5 display bid or ask prices?
Both Bid and Ask prices are displayed. You can choose the display mode.
How do I place a new order in MT4/MT5?
Click “New Order”, select the trading instrument and lot size, set Stop Loss and Take Profit levels, and click Buy or Sell to execute the trade.
Please refer to Placing Orders for details.

Platform Settings & Features

What is the server time on MT4/MT5? Can it be changed?
The server time is typically GMT+2 or GMT+3 (during Daylight Saving Time) and cannot be changed.
How do I install an EA on MT4/MT5?
Copy the EA file into the “Experts” folder of the MT4/MT5 directory and activate it within the platform.
How can I change my MT4/MT5 account password?
You can reset your trading account password via the trading platform or Client Portal. Please refer to Update Trading Account Password.
How do I set or change a read-only password?
You can modify the Investor Password through the MT4/MT5 platform settings. Please refer to Set Read-Only Password.
How can I check my account leverage?
Log in to the Client Portal and view your trading account details on the Home page.
Alternatively, in MT4/MT5, hover your mouse over your account in the Navigator window to view your leverage.
How can I download my trading statement?
In Account History, select “Save as Report” to export your trading statement.
How do I add indicators?
Place the indicator file into the “Indicators” folder, then load it via the Navigator panel.
How do I place a trade?
In the Market Watch window, right-click the instrument and select “New Order”, then enter the trading parameters.
How can I add funds to my demo account?
Demo account balances are preset by default. To change the balance, please contact our customer support team.
How can I change the MT4/MT5 language?
In the top menu, select View → Languages, then choose your preferred language. You will need to restart the platform for the changes to take effect.

Demo Account Usage

Will my demo account expire?
Demo accounts are typically valid for 90 days.
Please refer to Auto-Archive Policy for more details.
What is the maximum number of orders allowed on a demo account?
Please refer to the platform settings or contact our customer support team for specific limits.
Why does MT4/MT5 show “Invalid Account” when I try to log in?
The “Invalid Account” message usually occurs due to incorrect server selection or incorrect password.
Please verify your login credentials and try again. Note that passwords are case-sensitive.
Servers:
• Live Server: MT4: FPMarkets-Live5; MT5: FPMarkets-Live2
• Demo Server: FPMarkets-Demo2
If the issue persists, please try resetting your password via the Client Portal.
For more information, please refer to Update Trading Account Password.
Why does MT4/MT5 show “No Connection”?
This may be caused by network connectivity issues or server problems.
We recommend checking your internet connection or trying a different server.
If the issue continues, please contact our customer support team.
I cannot see all tradable instruments in the Market Watch window. What should I do?
Right-click in the Market Watch window and select “Show All Symbols” to display all available trading instruments.
Why are the “New Order” button disabled in MT4/MT5?
This may occur if:
• No tradable instrument is selected
• Your account is currently restricted
Please verify your account status or contact our customer support team for assistance.
MT4/MT5 shows “Trade is Busy” when I try to place an order. What should I do?
This may be caused by network latency or high server load.
Please try again shortly or contact our customer support team if the issue persists.
My EA cannot trade and shows “Trade Disabled (Error 133)”
This may be caused by EA configuration issues or automated trading not being enabled on your account.
Please check the EA settings with your EA provider, or contact our customer support team.
Symbols in my Market Watch window appear greyed out. What should I do?
Greyed-out symbols indicate that the instrument may not be available or trading permission has not been enabled.
You may try logging in again or contact our customer support team for assistance.

Trading Knowledge & Special Situations

What is a CFD?
CFD stands for Contract for Difference.
CFD trading allows traders to speculate on price movements of financial instruments without owning the underlying asset.
What are the trading hours of the Forex market?
The Forex market operates 24 hours a day, five days a week, depending on global market sessions.
What are Bid and Ask prices?
• Bid Price: The price at which you can sell an instrument
• Ask Price: The price at which you can buy an instrument
The difference between them is known as the spread.
Do you offer guaranteed stop-loss orders?
When a stop-loss order is triggered, it will be executed at the best available market price.
Can I trade micro lots?
Yes. All MT4 and MT5 account types support micro lot trading.
What is the maximum trade size?
For Forex, the maximum trade size is 50 lots per trade.
For other instruments, you can right-click the product in Market Watch, select “Specification”, and view the limits.
Please refer to Maximum Trade Volume for details.
How many pending orders can my account have?
FP Markets does not impose a limit on the number of pending orders, including pending and stop orders.
What are your Margin Call and Stop-Out levels?
• When the margin level reaches 100%, the system will send a margin call notification via email.
• When the margin level falls to 50%, the system will automatically close positions, starting with the largest losing trades.
Do you allow automated trading (EA)?
Yes. You may use Expert Advisors (EA) on your trading account without additional restrictions.
However, the maximum number of account activities is limited to 5,000 actions within 24 hours, including:
• Opening positions
• Closing positions
• Pending orders
• Order modifications
Do you provide VPS services?
Yes. FP Markets provides VPS services.
Please refer to VPS for more details.
What are the requirements to qualify for a free VPS?
You may qualify for a free VPS if you meet one of the following conditions:
• Raw Account: Monthly trading volume exceeds 10 lots
• Standard Account: Monthly Forex and precious metals trading volume exceeds 5 lots
• New traders: First deposit of USD 1,000 or equivalent
Please refer to VPS for further details.

Demo vs Live Accounts

What is the difference between a demo account and a live account?
A demo account simulates real market conditions but uses virtual funds, while a live account involves real trading with real funds.
What are the minimum stop-loss and limit order levels?
FP Markets does not impose minimum distance restrictions on Stop Loss, Take Profit, or pending orders.
Can I place trades by phone?
No. Telephone trading is not supported.
Where are your trading servers located?
Our trading servers are located at the Equinix NY4 Data Center in New York, ensuring ultra-fast execution speeds.

Swap & Rollover

What is swap / rollover / financing?
Swap (rollover) is the interest charged or credited for holding positions overnight.
The amount may be positive or negative depending on the instrument.
Where can I view swap rates?
In MT4/MT5, right-click the instrument in the Market Watch window and select “Specification”.
Why is triple swap charged on Wednesdays or Fridays?
Triple swap may apply depending on the trading instrument, to account for weekend settlement adjustments.
When is swap charged?
Swap is charged at 00:00 server time (5:00 PM New York time) for open positions held overnight.
Please refer to Holiday Trading Hours for details.
How is rollover calculated?
Rollover adjustments are calculated based on the price difference between the expiring contract and the new contract, and will be reflected in your trading history.
Please refer to Rollover for more information.

Introducing Broker (IB)

How can I become an Introducing Broker (IB)?

Please log in to the Client Portal, navigate to the IB Application page, and submit your application.

Once approved, you will be required to sign the partnership agreement to become an Introducing Broker.

Please refer to IB Partnership Program for more details.