How to Upload Proof of Address
Updated 1 week Ago
If your proof of identity document does not display your residential address, you are required to provide a valid proof of address to ensure compliant account activation and secure operation.
Procedure
Step 1: Log in to the Client Portal
Please access the Client Portal and log in using one of the following methods:
- Your verified mobile number and one-time verification code
- Your registered email address and password
Step 2: Upload Documents
- Click on “Profile” in the left-hand menu
- On the right-hand side, click “Upload Identification Documents”
If you hold an ID card, passport, or driver’s licence, please click “Upload Passport Photo” (as applicable).
- Upload a clear, color image of the information page as required
- Please note that photocopies are not accepted
Proof of Address Requirements:
- A full-page utility bill (e.g., electricity, water, gas, telephone, internet, or cable TV) or a bank statement
- Must be issued within the last 6 months
- Must clearly display the client’s full name and registered residential address
Step 3: Await Confirmation
The application result will be sent to you via email within one business day.
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